Central Research Laboratory Hayes Holdings Limited respects your privacy and is committed to protecting your personal data.
We administer Innovation Hubs at various locations in the UK for use by a wide community of members including freelancers, start-ups, scale-ups, corporates and education partners (our “Innovation Hubs”), and we provide various services and facilities to our members and their users and other visitors of our Innovation Hubs (our “services and facilities”), including a website for members, members’ users and other visitors at http://plusx.space/ (our “website”), and integrating innovation and business support programmes, start-up accelerators and access to our business growth services.
Central Research Laboratory Hayes Holdings Limited is made up of different legal entities, details of which can be found here: Central Research Laboratory Hayes Hayes Ltd. Address for correspondence: Shipping Building, 252 Blyth Rd, UB3 1HA Hayes
Data Privacy Manager
Central Research Laboratory Hayes Holdings Limited
Postal address: Shipping Building, 252 Blyth Rd, UB3 1HA HayesEmail address: email@example.com
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
• Identity and Contact Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, gender, your address, email address and telephone numbers. It may also include the contents of messages you may send to, or receive from us. It may also include the company you represent, your job title and work experience (including name of organisation, position held at the company, length of employment). It may also include visitor data including the name, email address and company name of the visitor that has been invited to attend one of the Innovation Hubs.
• Financial and Transaction Data includes bank account and payment card details, including details about payments to and from you and other details of services and facilities that you/the relevant member have used.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Promotional Data includes visual images/footage of you at one of our Innovation Hubs, or participating in any of our activities and events at one of our Innovation Hubs.
• Usage Data includes information about how you use our website, services and facilities, including attending any of our innovation/accelerator or business support programmes.
• Marketing and Communications Data includes your preferences in receiving marketing and newsletters from us and our third parties and your communication preferences.
IF YOU FAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under the terms of a contract we have with you or the relevant member, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you or the relevant member (for example, to provide the relevant services and facilities to you or the organisation you represent). In this case, we may have to cancel a service you or the company you represent have with us, but we will notify you if this is the case at the time.
We use different methods to collect data from and about you, including through:
• Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
• apply to use our services and facilities;
• create an account on our website;
• subscribe to our service or publications;
• enter a competition, promotion or survey;
• subscribe to the newsletters, news, publications and events circulated by us; or
• give us feedback or contact us.
• Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies.
• Third parties or publicly available sources. We may receive personal data about you from various third parties including:
o Technical Data from analytics providers, advertising networks and search information providers; and
o Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
• Where we need to perform the contract we are about to enter into or have entered into with you or the organisation you represent.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending any third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
We have set out in the table below a description of the ways we plan to use your personal data, and which of the legal bases we rely on to do so.
Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new member or a user/representative of a new member, or visitor of our Innovation Hubs (including i-Pad check-in at one of our Innovation Hubs) (a) Identity
(b) Contact Performance of a contract with you/the member organisation you represent
To process and deliver your order for services and facilities from members/users/visitors including:
(a) Manage payments, fees and charges (including, without limitation, payment for events)
(b) Collect and recover money owed to us
(e) Marketing and Communications (a) Performance of a contract with you/the member/the member organisation you represent
(b) Necessary for our legitimate interests
To enable you to use our services and facilities including:
(a) Applying or joining one of our business support programmes
(b) Attending any of our innovation workshops or other events
(c) Using any of our Innovation Hubs and facilities/workspaces
(d) Engaging our Innovation Team or Programme (a) Identity
(c) Marketing and Communications
(d) Financial Transaction (a) Performance of a contract with you/ the member organisation you represent
(b) Necessary for our legitimate interests
(c) Necessary to comply with our legal obligations (including, without limitation, our obligations under any applicable health and safety legislation from time to time)
To manage our relationship with you which will include:
(b) Asking you to leave a review or take a survey (a) Identity
(d) Marketing and Communications (a) Performance of a contract with you/ the member organisation you represent
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests
To enable you to partake in a prize draw, competition or complete a survey (a) Identity
(e) Marketing and Communications (a) Performance of a contract with you/ the member organisation you represent
(b) Necessary for our legitimate interests
To administer and protect our business and this website (a) Identity
(c) Technical (a) Necessary for our legitimate interests
(b) Necessary to comply with a legal obligation
To deliver relevant website content, advertisements and newsletters to you and measure or understand the effectiveness of the advertising we serve to you (a) Identity
(e) Marketing and Communications
(f) Technical Necessary for our legitimate interests
To use data analytics to improve our website, services and facilities, marketing, customer relationships and experiences (a) Technical
(b) Usage Necessary for our legitimate interests
To make suggestions and recommendations to you about services that may be of interest to you (a) Identity
(f) Marketing and Communications Necessary for our legitimate interests
To process your personal data for our own promotional materials in connection with our Innovation Hubs a. Promotional Data a. Necessary for our legitimate interests
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
MARKETING AND COMMUNICATIONS FROM US
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you (we call this marketing).
You will receive marketing communications and newsletters from us if you have either requested information from us, or you or the company you represent have used our services and facilities and you have not opted out of receiving that marketing or other communications.
We will get your express opt-in consent if we look to share your personal data with any third party for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase from us, service experience or other transactions.
CHANGE OF PURPOSE
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We may share your personal data with the parties set out below for the purposes set out in the table above, including:
• External Third Parties such as service providers who provide IT and system administration services, payment processors and technology providers. We may also share certain personal data with any programmes sponsors in order to assist and shape the relevant innovation programme; and
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We do not transfer your personal data outside the European Economic Area (EEA).
If we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it, in line with UK Data Protection legislation.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
HOW LONG WILL YOU USE MY PERSONAL DATA FOR?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means.
Under certain circumstances, you have rights under data protection laws in relation to your personal data, as follows:
• Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of your personal data we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.
• Object to processing of your personal data. This may apply where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.
• Request restriction of processing your personal data. This enables you to ask us to suspend the processing of your personal data in certain scenarios.
• Request transfer of your personal data. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent. Withdraw consent at any time where we are relying on consent to process your personal data.
If you wish to exercise any of the rights set out above, please contact us.
NO FEE USUALLY REQUIRED
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
WHAT WE MAY NEED FROM YOU
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
TIME LIMIT TO RESPOND
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
CENTRAL RESEARCH LABORATORY HAYES HOLDINGS LIMITED – COOKIES POLICY
We may gather information about your general internet use by using cookies. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.
You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the “reject cookies” setting on your computer. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Website
We use the following cookies:
• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
Except for essential cookies, all cookies will expire after 12 months.